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Computer Aided Dispatch Software (CAD)

Computer Aided Dispatch

Complete Command and Control

With our Public Safety CAD solution, you have the power to command.  Our Public Safety CAD is a comprehensive, easy-to-use command and control computer-assisted dispatching system that delivers the functionality required to meet the increasingly complex demands of public safety communications. The EIS Computer Aided Dispatch system was designed with the understanding that saving a life and ensuring officer safety may depend upon the accuracy and timeliness of the information.  EIS/CAD enables the communications center to manage calls supporting Police, Fire, and EMS, in a high-performance, multi-user, multi-agency, multijurisdictional environment.


Dispatchers have immediate access to mission-critical information including real-time call updates, unit location, call status, special instructions, premises history and information, as well as automatic alerts on wanted or missing persons, integrated State and NCIC queries,  duplicate call notifications, and operational recommendations are all a base part of the system. The system can function with separate or integrated call-taking operations. EIS CAD integrates with E911 systems and includes E911 Phase II capabilities; including reverse geocoding and mapping. The Public Safety CAD system integrates with other EIS products, including police and fire records management systems. It fully supports mobile digital communications, E911, and external state and national switching systems. 



Our Public Safety CAD streamlines operations and improves efficiency for multi-disciplines, like, Law, Fire, EMS, and More. 


If you want soemthing specific that isn't available, we can create it to suit your exact needs

Full-Time Support

Our in-house support team can answer your questions 24 hours a day, 7 days a week, 365 days a year. 


Functions and features can be tailored to emulate the specific operational practices of the agency.



SmartCAD Map


Easy to Use – intuitive & straightforward graphical user interface, engineered to provide rapid and accurate access to all system functions.  Our Public Safety CAD provides multiple interface options for most functions.  Dispatchers can choose Mouse or Keyboard actions, including Drag-and-Drop, Hot Keys, Command Line, and Pop Open forms.

Integration with Dispatch Technologies - Includes a sophisticated interface engine that provides data integration with a wide variety of systems, saving time and reducing errors.  Interfaces include e911, NCIC/NLETS, TDD, ProQA, CAD-CAD connectors, and much more.

Mapping, AVL, and Geographic Services – CAD couples geocoding and mapping displays into a single platform.  The system utilizes the ESRI engine as the basis of situational map displays, address validation, and unit tracking, and supports E911 Phase I and II. 

Multi-Agency/Cross-Jurisdictional Data Sharing - designed to eliminate the constraints of agency/jurisdictional boundaries, and to support multi-agency data collaboration and data sharing.


Mobile and SmartPhone Access – CAD supports the WRS product, allowing real-time access to CAD information from any browser-enabled device.  Provides active call details, unit history, formatted CAD status monitors, and closed call history recall.

Comprehensive Reporting – Built on SSRS, Intelligent reports and informational displays provided throughout the records environment, fully customizable displays and printouts-, end user report development tools.

CAD Active Call Screen
Diagonal Lines

General System Features

  • Incident Management

  • Multi-Jurisdictional CAD (Law/Fire and EMS)

  • CAD-2-CAD (C2C) Multi-Center Communications.

  • Web and desktop CAD Status Resource Monitor

  • PI & PII E-911 Interface

  • Integrated  NCIC/State/Regional Inquiry

  • Emergency Routing of events

  • Automated Run-Cards/Dispatch Recommendations

  • Scheduled Events

  • Tow Rotation Recommendations

  • ProQA Integration

  • Ready Reference Files/Personnel/Phone Lists

  • Automatic Address Verification (ESRI)

  • Unit status Maintenance

  • Integrated Mobile Digital

  • Integrated AVL/GPS Support

  • Field Initiated Activity

  • Silent Dispatch

  • Rip and Run

  • Integrated Safety Timers

  • Alpha-Numeric/SMS Paging

  • Extensive Reporting

  • Case Number Management

  • Map and Text Status Displays


Other Features


  • Quick Radio Log Feature

  • Integrated Unit Safety Timers

  • Complete Unit status Maintenance

  • Supports mobile-equipped units


  • Full set of statistical management reports

  • Fire run reports

  • Mail out incident reports

  • Complete incident report


  • Apparatus move-ups and covering units

  • Station and Unit Dispatching

  • Pre-built run cards

  • Generates complete run report

  • Officer assignments

  • Complete premise information



  • Displays all unit locations on the map at dispatch positions

  • Displays all event locations on the map at dispatch positions

  • Displays 911 call locations on the map at dispatch positions

  • Fully E911 Phase II compliant

  • Integrated AVL/Mobile Digital Support

  • Assists in identifying duplicate calls and call trends

  • Provides feature-rich, easy-to-use map displays for the dispatcher

  • Map displays are specifically formatted and designed for dispatching responsibilities

  • Tightly integrates map data into the CAD system; with system Geo-Coding, and uses the map attribute data as the primary source for address verification, response area definitions, unit recommendations, etc.

  • Supports images associated with premise records; i.e. photos,  floor plans, and other image data that may be important to responders

  • Determines response areas used in unit recommendations from map polygon layers

  • Separate layers are supported for each agency type

  • Supports agency-defined layers


  • Simultaneous Multiple Call management

  • Alarm system interface

  • Supports call taker and full dispatch positions

  • Emergency Routing of Emergency Events

  • Complete Phase I & Phase II E-911 Interface

  • Integrated Location GeoCoding and Validation

  • Agency-definable call types and default response parameters

  • Flexible call location entry, including; Addresses, intersections, common place names, alias location names, mileposts, Lat & Long.

  • Automatic  area assignment

  • Automated Dispatch Response Recommendations

  • True Law, Fire, EMS, and other types of unit management

  • True multiple agency support individual agency definable case numbers

  • Quick officer-initiated activity features include; On-view incidents, personal contacts, and vehicle stops. Scheduled EventsAutomatic Display of Contact InformationRe-open closed call complete call activity logging

Computer Aided Dispatch Software (CAD)

Call to Closure

...Integrated Dispatch

Complete Command Control


With EIS/CAD, you have the power to command.  Our Public Safety CAD is a comprehensive, easy-to-use command and control computer-assisted dispatching system that delivers the functionality required to meet the increasingly complex demands of public safety communications.

Initiation   -   Response   -    Report   -     Approval   -  Investigations  -  Dissemination
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