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Computer Aided Dispatch (CAD)

Complete Command Control.

A Computer-Aided Dispatch System That Keeps You in Control

Our Computer-Aided Dispatch Software (CAD) gives dispatchers instant access to the data they need to make confident decisions, keep units informed, and coordinate Police, Fire, and EMS responses in real time. Built for high-volume, multi-agency environments, EIS CAD helps your communications center move faster, stay accurate, and support officer and responder safety from the first call to clear.

KEY FEATURES

  • NCIC & State Database Queries – Run integrated queries directly from the CAD workflow without switching systems.

  • Call Taking & Incident Management – Capture, prioritize, and manage calls quickly with structured workflows designed for high-volume public safety environments.

  • Real-Time Unit Status & Location – Track unit availability, location, and status live to support faster, safer dispatch decisions.

  • Integrated E911 & Mapping – Leverage E911 Phase II data, reverse geocoding, and dynamic mapping for accurate call location and routing.

  • Police, Fire & EMS Support – Manage multi-discipline responses within a single CAD system built for cross-agency coordination.

  • Automatic Alerts & Notifications – Instantly flag wanted or missing persons, duplicate calls, hazards, and critical premises information.

  • System Integration – Connect CAD with RMS, Mobile, E911, and external state and national systems for unified operations.

  • Dispatcher-Centered Interface – Designed for speed, clarity, and minimal keystrokes to reduce workload and training time.

  • Reliable Reporting & Audit Trails – Generate accurate call and activity records to support compliance, review, and accountability.

WHY CHOOSE EIS CAD?

Clear Calls. Faster Response. Better Control.

EIS Computer-Aided Dispatch (CAD) software helps dispatchers manage calls, units, and incidents with speed and accuracy, even in high-volume, multi-agency environments. From call intake to unit clearing, EIS CAD keeps critical information in one place, so dispatchers can make confident decisions.

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Our CAD software provides real-time access to unit status, location, call details, premises history, and automatic alerts for wanted or missing persons. Integrated E911 Phase II, mapping, reverse geocoding, and NCIC/NLETS queries ensure dispatchers always have the most accurate information available without switching systems or slowing down workflows.

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Benefits

  • Simplified System - our public safety CAD software improves efficiency for multi-disciplines, like Law, Fire, EMS, and more

  • Customized - if you want something specific that isn't available, we can create it to suit your exact needs

  • Full-Time Support - our in-house support team can answer your questions 24 hours a day, 7 days a week, 365 days a year

  • Flexible Configuration - functions and features can be tailored to emulate the specific operational practices of the agency

American Courtroom
CAD-Command Options
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CORE FUNCTIONALITIES & MODULES

Mapping, AVL, and Geographic Services

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CAD couples geocoding and mapping displays into a single platform.  The system utilizes the ESRI engine as the basis of situational map displays, address validation, and unit tracking, and supports E911 Phase I and II. 

CAD-Real World Mapping Conditions
Multi-Agency/Cross-Jurisdictional Data Sharing​

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Designed to eliminate the constraints of agency/jurisdictional boundaries and to support multi-agency data collaboration and data sharing.

CAD-Medical Dispatch
CAD-Tablet and Mobile Use
Mobile and Smartphone Access​

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CAD supports the WRS product, allowing real-time access to CAD information from any browser-enabled device.  Provides active call details, unit history, formatted CAD status monitors, and closed call history recall.

Comprehensive Reporting​

 

Built on SSRS, Intelligent reports and informational displays are provided throughout the records environment, fully customizable displays and printouts, and end-user report development tools.

Integration with Dispatch Technologies​

 

Includes a sophisticated interface engine that provides data integration with a wide variety of systems, saving time and reducing errors.  Interfaces include e911, NCIC/NLETS, TDD, ProQA, CAD-CAD connectors, and much more.

CAD-NCIC Reports
CAD-Data and Reporting
Easy to Use​

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Intuitive & straightforward graphical user interface, engineered to provide rapid and accurate access to all system functions.  Our Public Safety CAD provides multiple interface options for most functions.  Dispatchers can choose Mouse or Keyboard actions, including Drag-and-Drop, Hot Keys, Command Line, and Pop Open forms.

CAD-ESRI Mapping

GENERAL SYSTEM FEATURES

  • Incident Management

  • Multi-Jurisdictional CAD (Law/Fire and EMS)

  • CAD-2-CAD (C2C) Multi-Center Communications.

  • Web and desktop CAD Status Resource Monitor

  • PI & PII E-911 Interface

  • Integrated  NCIC/State/Regional Inquiry

  • Emergency Routing of events

  • Automated Run-Cards/Dispatch Recommendations

  • Scheduled Events

  • Tow Rotation Recommendations

  • ProQA Integration

  • Ready Reference Files/Personnel/Phone Lists

  • Automatic Address Verification (ESRI)

  • Unit status Maintenance

  • Integrated Mobile Digital

  • Integrated AVL/GPS Support

  • Field Initiated Activity

  • Silent Dispatch

  • Rip and Run

  • Integrated Safety Timers

  • Alpha-Numeric/SMS Paging

  • Extensive Reporting

  • Case Number Management

  • Map and Text Status Displays

OTHER FEATURES

UPGRADE YOUR COMPUTER-AIDED DISPATCH SOFTWARE TODAY!

​​Join the growing number of agencies nationwide that trust EIS CAD with their dispatch operations.

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