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Computer Aided Dispatch Features

Complete Command & Control

With EIS/CAD, you have the power to command.  EIS/CAD is a comprehensive, easy-to-use command and control computer assisted dispatching system that delivers the functionality required to meet the increasingly complex demands of public safety communications. 

General System Features

  • Agency Configurable Quick Keys, Command Line and Mouse Support

  • Integrated Mobile digital

  • Integrated AVL/GPS Support

  • Map and Text Status Displays

  • Ready Reference Files/Personnel/Phone Lists

  • Tow Rotation Recommendations

  • Extensive Reporting

  • Integrated  Local, State and CIC/NCIC/NLETS Inquiry

  • Web-based remote management tools

  • XML interface to external fire and Law RMS systems

  • Integrated pager interface

  • Full integration with other PS.NET modules

  • BOLO capability

  • Supports Agency defined SOP

  • Integrated image and document access associated with the

  • premise record

  • Supports call recording associated with the call


Unit Management Features

  • Quick Radio Log Feature

  • Integrated Unit Safety Timers

  • Complete Unit status Maintenance

  • Supports mobile equipped units


Incident Management Features

  • Simultaneous Multiple Call management

  • Alarm system interface

  • Supports call taker and full dispatch positions

  • Emergency Routing of Emergency events

  • Complete Phase I & Phase II E-911 Interface

  • Integrated Location GeoCoding and Validation

  • Agency definable call types and default response parameters

  • Flexible call location entry, including; Addresses, intersections, common place names, alias location names, mileposts, Lat & Long.

  • Automatic  area assignment

  • Automated Dispatch Response Recommendations

  • True Law, Fire, EMS and other type unit management

  • True multiple agency supportIndividual agency definable case numbers

  • Quick officer initiated activity features including; On-view incidents, person contacts, and vehicle stops.Scheduled EventsAutomatic Display of Contact InformationRe-open closed callComplete call activity logging


  • Apparatus move-ups and covering units

  • Station and Unit Dispatching

  • Pre-built run cards

  • Generates complete run report

  • Officer assignments

  • Complete premise information

Mapping Features

  • Displays all unit locations on the map at dispatch positions

  • Displays all event locations on the map at dispatch positions

  • Displays 911 call locations on the map at dispatch positions

  • Fully E911 Phase II compliant

  • Integrated AVL/Mobile Digital Support

  • Assists in identifying duplicate calls and call trends

  • Provides feature rich, easy-to-use map displays for the dispatcher

  • Map displays are specifically formatted and designed for dispatching responsibilities

  • Tightly integrates map data into the CAD system; with system Geo-Coding, and uses the map attribute data as the primary source for address verification, response area definitions, unit recommendations, etc.

  • Supports images associated with premise records; i.e. photos,  floor plans, and other image data that may be important to responders

  • Determines response areas used in unit recommendations from map polygon layers

  • Separate layers are supported for each agency type

  • Supports agency defined layers



  • Full set of statistical management reports

  • Fire run reports

  • Mail out incident reports

  • Complete incident report

Call to Closure

Integrated Dispatch

Initiation   -   Response   -    Report   -     Approval   -  Investigations  -  Dissemination

Creation to closure, we have you covered.

From beginning to end RMS provides a comprehensive set of capabilities managing all aspects of the case, including field data collection, review, and approval, assignments, validation, dissemination, and prosecution.  RMS provides a collaborative suite of software enabling full digital case management – tailored to meet the needs of the agency.

Digital Dispatching

Easy to Use – intuitive & straightforward graphical user interface, engineered to provide rapid and accurate access to all system functions.  CAD provides multiple interface options for most functions.  Dispatchers can choose Mouse or Keyboard actions, including Drag-and-Drop, Hot Keys, Command Line and Pop Open forms.

Integration with Dispatch Technologies - Includes a sophisticated interface engine that provides data integration with a wide variety of systems, saving time and reducing errors.  Interfaces include, e911, NCIC/NLETS, TDD, ProQA, CAD-CAD connectors and much more.

Mapping, AVL and Geographic Services – CAD couples geocoding and mapping displays into a single platform.  The system utilizes the ESRI engine as the basis of situational map displays, address validation and unit tracking, and supports E911 Phase I and II. 

Multi-Agency/Cross-Jurisdictional Data Sharing - designed to eliminate the constraints of agency/jurisdictional boundaries, and to support multi-agency data collaboration and data sharing.




- Law

- Fire


- Other

Streamlines Operations and Improves Efficiency.

Complete Systems, if we don't have it today, we will make it for you!

Configurable to Meet Agency Requirements

Full Time, 7 X 24 End to End Sytem Support.

Web and Mobile Access

Mobile and SmartPhone access CAD supports the WRS product, allowing real-time access to CAD information from any browser enabled device.  Provides active call details, unit history, formatted CAD status monitors and closed call history recall.

Comprehensive Reporting – Built on SSRS, Intelligent reports and informational displays provided throughout the records environment, fully customizable displays and printouts-, end user report development tools.

For more information please contact us at or fill out our online form or give us a call toll free at 877.EISWARE (347-9273).

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