Search Results

LIVE SUPPORT Mobile Digital Computing Where Data Meets the Road Mobile Digital Computing for Law and Fire Agencies extends system capability to where the officers are. EIS/MDC is a packaged wireless digital communications software application that supports mobile computing in law enforcement and fire communities. It consists of a number of specially designed client-server and web-based software modules that effectively integrate standard hardware into a highly efficient wireless digital communications system tailored to the requirements of the public safety environment. These modules include an executive control program that runs on a standard laptop computer in the field and converts it into a highly efficient mobile workstation. It also includes a base controller module that provides the communications interface and integration with other EIS applications. The operator interface on the mobile workstations has been highly optimized for the field officer. Large displays, single keystroke commands, and other techniques have been used to make the system easy to use for the field officer. When fully integrated with the extended Public Safety Suite, the mobile digital communications system provides the field officer with an extended set of inquiry and communication capabilities. ​ Dispatchers have immediate access to mission-critical information including real-time call updates, unit location, call status, special instructions, premises history, and information, as well as automatic alerts on wanted or missing persons, integrated State and NCIC queries, duplicate call notifications, and operational recommendations are all a base part of the system. The system can function with separate or integrated call-taking operations. EIS/CAD integrates with E911 systems and includes E911 Phase II capabilities; including reverse geocoding and mapping. The CAD system integrates with other EIS products, including police and fire records management systems. It fully supports mobile digital communications, E911, and external state and national switching systems. Benefits Features Benefits Easy to use intuitive, Modern graphical user interface, engineered to provide rapid and accurate access to all information. Complete CAD Integration Digital dispatching, CAD incident updates, digital status maintenance, mobile call creation and more is available at the officer’s fingertips. Database Inquiry One requestiInquiry into Local, State, Regional and National law enforcement databases and NCIC/NLETS. Full AVL & In-Unit Map Displays Provides real time moving Tactical Mapping Displays and Location Identification. Location broadcast to CAD and all other units provide a new level of safety. Features Complete CAD integration. Digital Dispatching CAD Incident Updates Digital Status Maintenance Emergency Notification Real-time status updates with audible notification alerts Administrative message switching Information Display Constantly Updated Situational Status Summaries and Detailed Unit Tactical Mapping Displays and location identification Full AVL and In-Unit Map Displays Real-Time instant messaging supports voiceless communication with dispatch or other officers Complete Premise Information Complete Geofile Information CAD Prior Calls Location Contact Names and Phone Numbers Fire-Related Hazard Information Additional Premise Information Call to Closure ...Integrated Mobile In-field Access - Wireless - Dig. Dispatch - GPS Map - Messaging - NCIC/NLETS - One-Click - Mulri-Agency From creation to closure, we have you covered. The MDC provides immediate access to relevant data directly from the officer’s vehicles. Complete inquiry access to State/NCIC, the local Records Management System (RMS), dispatch (CAD), and other regional exchanges is supported. Integrated mapping and AVL provide a new level of mobile assistance and safety. Digital dispatch and multi-agency messaging are all wrapped up in an intelligent, easy-to-use interface. With the inclusion of RMS on the laptop case reporting and field interview capabilities are available to the officer, transforming each patrol vehicle into a mobile office. Contact Features Benefits

LIVE SUPPORT Support Services - 7 X 24 All Products When YOU need EIS, we are there! At EIS, we are very proud of our solutions, our support, and our people. Our service support team includes a cross-section of technical resources and application specialists with direct public safety experience. This balance of personnel ensures that customer issues are immediately evaluated and assigned to the service area most capable of resolving the request. Our vision is to achieve a level of support excellence that exceeds customer expectations and differentiates EIS in the marketplace by providing rapid responses to customer requests, timely problem resolution, as well as up-to-date service and installation information. SERVICE HIGHLIGHTS Our support center is available to assist 24 hours a day, 7 days a week, 365 days a year (Including Holidays) All support calls are managed by our West Coast Support office or Corporate Headquarters in Florida, not a foreign call center. All after-office-hours support calls are routed directly to a designated member of the EIS support team, not an answering service. Web-based access is available for customers to track the status of their support items. All support requests are logged to our online support portal so that customers can log in and view the status of all reported items at any time. Software updates as included with all of our customer service/maintenance agreements. Support issues may be submitted by telephone, by e-mail, and through our Internet support service. If questions or problems arise, we offer live support to help resolve any issues relating to our applications. Our Tech Support office is open: 24 hours a day, 7 days a week including holidays. Tech Support 208.580.0400 Standard Live support hours are: Monday thru Friday 8 a.m. - 5 p.m. (Mountain Standard Time) Tech Support- 24/7 For immediate support, please call us at (208) 580-0400 For non-critical support requests, please contact us via email or message. Need Help? Technical Support? Just Have a Question? Tech Support 24/7 CALL: (208) 580-0400 Emergency Line Direct Connect To EIS LIVE SUPPORT 8 a.m. - 5 p.m. (MST) Send a Request Success! Message received. Send to Support

LIVE SUPPORT Overview Computer Aided Dispatch Complete Command and Control With our Public Safety CAD solution, you have the power to command. Our Public Safety CAD is a comprehensive, easy-to-use command and control computer-assisted dispatching system that delivers the functionality required to meet the increasingly complex demands of public safety communications. The EIS Computer Aided Dispatch system was designed with the understanding that saving a life and ensuring officer safety may depend upon the accuracy and timeliness of the information. EIS/CAD enables the communications center to manage calls supporting Police, Fire, and EMS, in a high-performance, multi-user, multi-agency, multijurisdictional environment. Dispatchers have immediate access to mission-critical information including real-time call updates, unit location, call status, special instructions, premises history and information, as well as automatic alerts on wanted or missing persons, integrated State and NCIC queries, duplicate call notifications, and operational recommendations are all a base part of the system. The system can function with separate or integrated call-taking operations. EIS CAD integrates with E911 systems and includes E911 Phase II capabilities; including reverse geocoding and mapping. The Public Safety CAD system integrates with other EIS products, including police and fire records management systems. It fully supports mobile digital communications, E911, and external state and national switching systems. Benefits Modules Features Benefits Streamlined Our Public Safety CAD streamlines operations and improves efficiency for multi-disciplines, like, Law, Fire, EMS, and More. Complete If you want soemthing specific that isn't available, we can create it to suit your exact needs Full-Time Support Our in-house support team can answer your questions 24 hours a day, 7 days a week, 365 days a year. Flexible Configuration Functions and features can be tailored to emulate the specific operational practices of the agency. Benefits Modules Modules DIGITAL DISPATCHING Easy to Use – intuitive & straightforward graphical user interface, engineered to provide rapid and accurate access to all system functions. Our Public Safety CAD provides multiple interface options for most functions. Dispatchers can choose Mouse or Keyboard actions, including Drag-and-Drop, Hot Keys, Command Line, and Pop Open forms. Integration with Dispatch Technologies - Includes a sophisticated interface engine that provides data integration with a wide variety of systems, saving time and reducing errors. Interfaces include e911, NCIC/NLETS, TDD, ProQA, CAD-CAD connectors, and much more. Mapping, AVL, and Geographic Services – CAD couples geocoding and mapping displays into a single platform. The system utilizes the ESRI engine as the basis of situational map displays, address validation, and unit tracking, and supports E911 Phase I and II. Multi-Agency/Cross-Jurisdictional Data Sharing - designed to eliminate the constraints of agency/jurisdictional boundaries, and to support multi-agency data collaboration and data sharing. WEB & MOBILE ACCESS Mobile and SmartPhone Access – CAD supports the WRS product, allowing real-time access to CAD information from any browser-enabled device. Provides active call details, unit history, formatted CAD status monitors, and closed call history recall. Comprehensive Reporting – Built on SSRS, Intelligent reports and informational displays provided throughout the records environment, fully customizable displays and printouts-, end user report development tools. General System Features Incident Management Multi-Jurisdictional CAD (Law/Fire and EMS) CAD-2-CAD (C2C) Multi-Center Communications. Web and desktop CAD Status Resource Monitor PI & PII E-911 Interface Integrated NCIC/State/Regional Inquiry Emergency Routing of events Automated Run-Cards/Dispatch Recommendations Scheduled Events Tow Rotation Recommendations ProQA Integration Ready Reference Files/Personnel/Phone Lists Automatic Address Verification (ESRI) Unit status Maintenance Integrated Mobile Digital Integrated AVL/GPS Support Field Initiated Activity Silent Dispatch Rip and Run Integrated Safety Timers Alpha-Numeric/SMS Paging Extensive Reporting Case Number Management Map and Text Status Displays Features Other Features UNIT MANAGEMENT Quick Radio Log Feature Integrated Unit Safety Timers Complete Unit status Maintenance Supports mobile-equipped units REPORTING Full set of statistical management reports Fire run reports Mail out incident reports Complete incident report FIRE Apparatus move-ups and covering units Station and Unit Dispatching Pre-built run cards Generates complete run report Officer assignments Complete premise information MAPPING Displays all unit locations on the map at dispatch positions Displays all event locations on the map at dispatch positions Displays 911 call locations on the map at dispatch positions Fully E911 Phase II compliant Integrated AVL/Mobile Digital Support Assists in identifying duplicate calls and call trends Provides feature-rich, easy-to-use map displays for the dispatcher Map displays are specifically formatted and designed for dispatching responsibilities Tightly integrates map data into the CAD system; with system Geo-Coding, and uses the map attribute data as the primary source for address verification, response area definitions, unit recommendations, etc. Supports images associated with premise records; i.e. photos, floor plans, and other image data that may be important to responders Determines response areas used in unit recommendations from map polygon layers Separate layers are supported for each agency type Supports agency-defined layers INCIDENT MANAGEMENT Simultaneous Multiple Call management Alarm system interface Supports call taker and full dispatch positions Emergency Routing of Emergency Events Complete Phase I & Phase II E-911 Interface Integrated Location GeoCoding and Validation Agency-definable call types and default response parameters Flexible call location entry, including; Addresses, intersections, common place names, alias location names, mileposts, Lat & Long. Automatic area assignment Automated Dispatch Response Recommendations True Law, Fire, EMS, and other types of unit management True multiple agency support individual agency definable case numbers Quick officer-initiated activity features include; On-view incidents, personal contacts, and vehicle stops. Scheduled EventsAutomatic Display of Contact InformationRe-open closed call complete call activity logging Contact Call to Closure ...Integrated Dispatch Complete Command & Control With EIS/CAD, you have the power to command. Our Public Safety CAD is a comprehensive, easy-to-use command and control computer-assisted dispatching system that delivers the functionality required to meet the increasingly complex demands of public safety communications. Initiation - Response - Report - Approval - Investigations - Dissemination

[Melanie], I wanted to take a moment to express my gratitude for meeting with me today. It was truly a pleasure to have the opportunity to discuss EIS/MERGE with you and to benefit from your guidance and expertise. Your assistance and willingness to share your knowledge were invaluable to me. I genuinely appreciate the time you took out of your busy schedule to educate me on the subject matter. Your professionalism, patience, and dedication were evident throughout our conversation, and I am truly grateful for your support. I want to emphasize how much I value your expertise and the insights you provided. Your input has been instrumental in helping me gain a deeper understanding, and I am confident that I will be able to apply what I've learned in my future endeavors. Once again, thank you for your time and for generously sharing your knowledge with me. I look forward to our continued collaboration and to learning more from you in the future. Lourdes Alfaro Hialeah Police Department, Records Unit

We are excited to announce that Executive Information Services (EIS) will be attending the 2024 Oregon Association of Chiefs of Police (OACP) Annual Conference, held from April 16th to 19th at the Pendleton Convention Center in Pendleton, Oregon. This event brings together law enforcement professionals from across the state to network, share insights, and explore innovative solutions to enhance public safety. As a trusted public safety software solutions provider, EIS is proud to attend. We will be hosting a booth at the trade show, where attendees can learn about our cutting-edge RMS (Records Management System), Mobile Digital Computing (MDC), and Computer Aided Dispatch (CAD) solutions tailored specifically for law enforcement agencies. Our team will be on hand to showcase the features and capabilities of our software, highlighting how they can streamline operations, improve efficiency, and empower officers in the field. Whether it's accessing critical information on the go with our Mobile solution or optimizing dispatch workflows with our CAD system, EIS is committed to providing comprehensive solutions that meet the evolving needs of law enforcement agencies. In addition to showcasing our products, we are excited to connect with law enforcement professionals from Oregon and beyond. EIS currently partners with many agencies in Oregon, and we are eager to continue building strong relationships within the state's law enforcement community. Attending the OACP Annual Conference allows us to engage with agencies, understand their unique challenges, and demonstrate how EIS solutions can address their needs effectively. We look forward to productive discussions, insightful conversations, and the opportunity to collaborate with agencies to enhance public safety across Oregon. If you're attending the 2024 OACP Annual Conference, be sure to stop by the EIS booth at the trade show to learn more about our RMS, Mobile, and CAD solutions. We're here to support you in your mission to protect and serve your communities. Thank you for your continued partnership and support. We look forward to seeing you in Pendleton!

In today's interconnected world, the threat of cyber-attacks looms large, posing significant risks to agencies like yours. At EIS, we recognize the critical importance of fortifying your digital infrastructure against potential threats, which is why we're highlighting the necessity of a robust Cyber Attack prevention plan. Why You Need a Cyber Attack Prevention Plan: Protect Your Agency: Safeguard sensitive data from a myriad of cyber threats, including ransomware, malware, and data breaches. Ensure Agency Continuity: A comprehensive backup plan ensures minimal downtime and swift recovery from cyber incidents, enabling seamless operations even in the face of adversity. Stay Ahead of Threats: Proactively addressing cybersecurity risks helps your agency stay one step ahead of cybercriminals, reducing the likelihood of falling victim to malicious attacks. How Executive Information Services Can Help: At EIS, we are dedicated to supporting you in safeguarding your agency's digital assets. Our experienced team is ready to assist you in setting up a robust recovery system tailored to your unique needs. With our expertise and support, you can rest assured that your agency is well-equipped to combat cyber threats effectively. Don't Wait, Act Now: Don't wait until it's too late to fortify your agency's defenses against cyber threats. Take proactive steps today by reaching out to us for a customized system and quote. Schedule a consultation with our team to explore how we can tailor solutions to meet your specific cybersecurity needs.