| PS.NET/CAD - Call Management | ||||
E-911 PS.NET/CAD can be interfaced to Enhanced 9-1-1 systems and handles incoming ANI/ALI information automatically. Caller telephone number and location are routed to the operator answering the phone. Current and previous E911 call information is shown in its own window and can be instantly recalled at the workstation. E911 data may be selected as the incident location, the complainant location, neither, or both and transferred directly to the incident form. The E-9-1-1 interface makes it fast and efficient for the operator to complete entry of an emergency call. Address Verification Input locations are automatically submitted for verification and results automatically returned to the operator. If the geofile gets a "hit" it will return police beats, fire response zones, and other data to assist in dispatching police units or fire apparatus. If it does not get a hit, it will return a list of "possible" locations for operator selection. Standard Operating Procedure PS.NET CAD provides a convenient utility to incorporate an Agency Defined SOP (Standard Operating Procedure) to any call type. Once the call has been initialized the SOP is presented to the dispatcher to assist in ensuring the appropriate information has been acquired, and the proper persons contacted. Event Routing Once entered, events may be automatically routed to the responsible area dispatcher for assignment of available units and subsequent processing and tracking. Routing may be based on geographic area of coverage or upon functional responsibilities, such as "traffic". When an event is first entered, it is time stamped, logged, and placed in the unassigned event queue and displayed on all status monitors showing the area of the event. An undispatched event safety timer is initiated on the event at the default value specified for the event type. |
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| Emergency Routing and Updates PS.NET/CAD includes special facilities to allow processing of emergency calls. Emergency calls can be created and routed at any time, normally before full information is taken from the caller. Emergency calls are normally broadcast to all positions. Any position can then recall the emergency incident. All positions with the emergency incident displayed, are automatically updated in real time with any new input provided by the initial operator. This unique feature of PS.NET/CAD allows smoother transfer of information and speeds processing of critical emergency call information within the communications center. Event Comments A special format is available to add comments to active or closed incidents. Comments may be directed to a specific event, or to all events created simultaneously or cloned from the initial event. Multiple operators may add comments or process resource activity against an event at any time without conflict. For more information please contact us at info@goeis.net or fill out our online form or give us a call toll free at 877.EISWARE (347-9273). |
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